Support
We're here to help you get the most out of Balancr.
Contact us
Email cobrakaisapps@gmail.com and we'll get back to you, usually within two business days. Telling us your iPhone model and iOS version helps us help you faster.
Frequently asked questions
How do I manage or cancel Balancr Pro?
Balancr Pro subscriptions are billed and managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Balancr. From there you can change plans or cancel. Cancel at least 24 hours before your renewal date to avoid the next charge; you keep Pro until the end of the current period. If you cancel during a free trial, you won't be charged.
How do I restore my purchase?
If you reinstalled Balancr or got a new iPhone, open the Balancr Pro screen in the app and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.
How do I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID.
Where is my data, and is it private?
Your log is saved on your iPhone. When you use an AI feature, only what that request needs is sent to create the answer. We don't sell your data and we don't show ads. Read the full Privacy Policy.
How do I delete my account and data?
Balancr works without an account, so there's no account to close. To erase everything, open Settings in Balancr and tap Delete all my data. This removes your log, photos and settings from your device. To also stop Apple Health access, go to iPhone Settings → Health → Data Access & Devices → Balancr. If you've emailed us and want that correspondence deleted, just ask.
Balancr isn't reading my Apple Health data
Open iPhone Settings → Health → Data Access & Devices → Balancr and turn on the categories you want to share. Using Whoop or Oura? Turn on Apple Health in their app and your data reaches Balancr through Apple Health.
Balancr offers general wellness information. It is not medical advice.